Take ownership of customer calls, solving their problems at first point of contact and escalate when required. Two Weeks training before going live.
These staff are trained to use the NHS Pathways system to provide assistance in a variety of situations, from minor illness to life threatening situations.
The Trust has a number of staff that are employed on a âreliefâ basis. Shifts will be planned 4 weeks in advance giving staff at least 3 calendar weeksâ notice,â¦
The post holder will be responsible for providing clerical and administrative support to the department. You must have excellent telephone communication skillsâ¦
Pro-rata for part time. HMRC - Customer Service - Other - Across all Customer Services Business Areas. Flexible working, Full-time, Job share, Part-time.
Fri, 08 October 2021 @ 4:30 PM.
Demonstrate previous experience in a care, customer service or call centre environment. As a Health Advisor for our NHS 111 Service, you will be answeringâ¦
Completing outbound calls where necessary. Answering all inbound calls within SLA. Minimum two yearsâ experience in a service-related call centre.
Within the role you will manage calls to the DN service whilst the service implements Emis web to bring the DN AUCS service into line with in hours services Panâ¦
The majority of calls will last around 30 seconds as you follow a set process while communicating to the caller throughout in a clear and calm manor.