The Partner Services Manager will have responsibility for the onboarding, enablement and ongoing support of Zendesk Solution Provider, BPO and System Integrator partners for their region. The position sits in our WorldWide Partnerships and Channel organization, reporting to the Senior Director, Partner Services.
Working with multiple Zendesk partners, your primary objective is to guide and support these partners from initial onboarding, to full enablement and development of a Zendesk Services Practice. In doing so, you will contribute to the growth of your regional Partner ecosystem, providing a diverse range of certified partners to Zendesk customers and internal stakeholders (Sales, Professional Services, Advocacy and Success) while aiding the partner in acquiring a quicker time to revenue.
This role requires a self starter with experience in either management consulting or partnership and alliances experience. You will have the opportunity to help facilitate the enablement journey for new partners through enablement workshops, advising on recommended learning courses, and developing local country content and material.
You will have a passion for the success of the partner ecosystem, enjoy working in a fast-paced multifaceted environment, have the ability to execute quickly and work cross-functionally. Key attributes include innovative thinking and a continuous improvement attitude which will help advance the program delivery as Zendesk scales & enhances its partner ecosystem.
Facilitating partner bootcamps, and collecting partner metrics across implementation, advocacy and success to align with partner KPIs and performance.Responsibilities
This role will work internally and externally to assist with partner development and support in their assigned region. They will be responsible for the development and facilitation of SMB, Commercial, and local language partners. Overall the role is responsible for the enablement and success of partners engaging in post-sale services delivery including implementation, advocacy (support) and customer success. Key responsibilities include:
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
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