newPart Time Customer Service Advisor

Date Posted: 1 day ago
Salary: £20,514 a year

Job Description

Customer Services Advisor

Location: ?Predominantly Home Based with some travel to the Office

Salary: £20,514.00 FTE Pro rata

16 hours per week

Position Type: 9 month contract

Closing Date: 7th October 2021

This is a part time temporary contract working 16 hours per week for 9 months.

Location: ?Predominantly home based with?some?time spent at one of our offices in Dorchester or Williton

Magna Housing is a community-based housing association. We mainly work in Dorset and Somerset (our head office is in Dorchester) providing housing services to local people. We understand that a home and?a?house are two different things. Our job is to understand each customer’s needs and give them somewhere they can enjoy living and feel they belong. We’re creating great homes together.

We are looking for customer focused, highly motivated (and above all) friendly advisors who can build a great rapport with our customers, establish their needs and give them the best experience at the right time, first time.

You will be part of a great team where our people are passionate about delivering an excellent customer experience and feel motivated to contribute to our success.

What you will be doing

Speaking to customers on the phone about their enquiry

Processing emails from customers

Raising repairs and creating contacts in the CRM system

Using IT systems to aid in answering customer queries

Liaising with contractors and other work colleagues

What we’re looking for


Preferably at least one years’ experience in customer service.

Proven ability to give great customer service and get it right first time.

Able to multitask effectively whilst providing our customers with a high level of service.

Great phone manner and a positive can do attitude

Ability to talk to customers without using a script.

Excellent communication skills with a problem solving attitude.

Love learning in a dynamic and challenging environment.

Ambitious and willing to accept new challenges.

Full training will be provided virtually.

Magna – where talented and ambitious people enjoy rewarding and fulfilling careers in an inspirational environment.

We do not accept CV's so please complete our application form via our website

Closing Date for applications is 7th October 2021

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