newCustomer Service Agent - Part-time

Date Posted: Today

Job Description

Location - Bristol Employment Type - Full Time - Permanent Salary - £10,500 (pro-rated) + great benefits Hours Per Week - 22.5

Within this role you will be focusing on lead generation to identify any additional services available to a customer following a claim on their motor policy. Full training will be provided with great career progression opportunities.

Working days are Tuesday to Thursday, working 7.5 hours per day.

Key Responsibilities:

  • Customer facing role to provide post claim services following a motor insurance claim
  • Being able to maximise customer uptake on post claim services including personal injury referrals and optional products
  • Identify whether marketing consents has been obtained, prior to communication with the customer, that will dictate the direction taken
  • Record all actions accurately on the broking operational systems
  • Promoting a culture of treating customers fairly and ensuring this is applied to all consumer contact

You’ll have the following skills & experience:

  • Excellent attention to detail and accuracy
  • Ability to work in an organised manner and to an excellent standard
  • Proactively establish and maintain effective working team relationships with all department
  • Good IT skills
  • Good Communicator including being friendly and empathetic

What we offer you

  • 25 days annual leave, plus extra day for each year worked up to 2 years. 30 days after 5 years.
  • Pension
  • Commission – up to £250 a month
  • Flexible working, mix of office and homebased
  • 100’s of exclusive retailer discounts
  • Professional wellbeing, health & fitness app
  • Enhanced parental leave
  • Life Assurance, 4 x salary
  • Car Insurance Discount
  • Cycle to work scheme
  • Eye care vouchers
  • Charity Days
  • Christmas and Summer parties

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Contact Somerset Bridge Group

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