Customer Service Agent - part time - 11pm to 7am shift

Date Posted: Posted30+ days ago

Job Description

We’re looking for top talent to join our family of global Getters. Defined by passion, driven by quality and excellence, our innovative team is steering ground travel into the future — and having fun while we do it.

The Customer Experience Agent acts as a liaison between Gett, its drivers, clients and passengers. Customer Experience is key to the delivery of our service commitments and is vital in your approach towards your duties. You are an integral part of the 24/7 customer service, drivers support and dispatch service. The role is entirely customer facing. Another part of your responsibility is the key to growing the business and developing a reputation for service excellence, and acting like a role model in both action and attitude.

Working pattern details:

  • 11pm to 7am shift
  • Permanent contract Thursday / Friday / Saturday
  • 90% working from home (you will be asked to visit the office once a month)

Duties and Responsibilities include:

Whilst this is a customer service role, 70% of contact is with drivers who require technical assistance. Effectively managing customer contacts across various channels of communication, including telephone, e-mail, chat, and social.

  • Achieving high levels of accuracy and quality of work, whilst challenging yourself to exceed targets
  • Efficiently handling customer complaints with empathy, knowledge and understanding
  • Completing customer booking requests in a friendly, professional, and timely manner
  • Working positively across teams and departments to help solve customer queries

About us:

Our Ground Transportation Management solution for Businesses is an intelligent mobility platform that enables corporate clients to manage their complex travel needs with peace of mind while saving up to 25% in transportation costs.

We are the category leader, serving more than a quarter of the Fortune 500 companies. Our cloud-based software aggregates existing transportation providers into a single platform, helping businesses manage all of their ground travel spend. Additionally, we expand companies’ coverage and reach, by connecting them to the global transportation grid.

Here’s what you Gett:

  • Competitive pay
  • Bonus
  • Taxi Credit
  • Health related cashplan - cashback when using the dentist etc
  • Private Medical Cover
  • Life Insurance
  • Employment Assistance Programme
  • Pension Scheme
  • Home office set up allowance


  • Experience of working in a contact centre / customer service centre environment is a key requirement
  • Previous customer service experience in travel or ground transportation would be an advantage
  • Able to work well under pressure, showing resilience and good time management skills
  • Ability to prioritise workload, whilst being organised and efficient
  • Excellent communication skills, both verbal and written
  • Good attention to detail, and able to solve problems

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