newCustomer Care Representative

Date Posted: 8 days ago
Salary: £20,100 a year
Atherstone+3 locations•Temporarily Remote

Job Description

Do you want to join an enthusiastic team within a dynamic and people focused transport company?

We are looking for people to join our team of Customer Care Representatives, who together provide advice, services and solutions for our Customers. As a Customer Care Representative, you will be providing an outstanding service through our voice, chat and email customer contact channels, depending on where your communication strengths lie.

You will join FedEx on our frontline team which is the first point of contact for our customers. Through our commitment to you, we can progress your career to our dedicated services which involves providing tailored Customer Care to our larger customers, where you can earn in excess of £22,165 per annum.

Our Care Centres are open from 7am to 7.30pm and hours can be discussed. We have full time and part time positions available which will be predominately Monday to Friday. Initially you will have the option to work from home, until a return to the office strategy has been confirmed.

If you are passionate about providing an outstanding customer experience or want to start your career within this industry then please apply, all applications will be considered. Don’t worry if you’ve not worked in a Care Centre before we will give you all the training and support you need.

We recognise that by recruiting remarkable and talented people, we can consistently live up to our promise – delivering an outstanding FedEx experience to all our customers.

What we will offer you


  • Attractive salary starting at £20,100 per annum (based on 37.5 hours – Full time)
  • Opportunity to earn a bonus
  • A starting balance of 23 holiday days, accruing additional days with length of service
  • Structured career progression
  • Pension
  • Fun working environment
  • Free onsite parking
  • Health scheme
  • Life assurance (4 x annual salary)
  • Corporate benefits

What we expect from you
  • Be computer literate and can easily navigate between different screens/systems
  • Have a positive attitude which is customer and team focused
  • Be adaptable to change and flexible in your approach
  • Be confident, empathetic and friendly
  • Have excellent written and verbal communication skills
  • Take accountability


FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all


Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.


Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.


Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

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Job Detail

  • Job Id
    c9fb4eb709bb98e3
  • Location
    Atherstone+3 locations•Temporarily Remote
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact FedEx Express EU

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