Telecoms and helpdesk Manager

Date Posted: 26 days ago
Mansfield NG17 4JL

Job Description

What you'll be doing:

Comunications Manager

We have an exciting new opportunity to join the Compass Group team as the Helpdesk & Switchboard Manager (Communications Manager) based at King's Mill Hospital.

The purpose of the role is to assist the Senior Operations Manager and be managerially responsible for the Helpdesk, Switchboard and Reception services. As the Manager, you will ensure a responsive, quality and customer orientated service which meets the demands and expectations of the customer, through the leadership and motivation of staff and effective budgetary control

More about the role:

Key responsibilities will include:

  • Achieving set KPIs.
  • Forging the seamless integration of the Communications Services.
  • Planning and delivering Communications Services that operate and best complement the overall efficiency, effectiveness and quality of Medirest Services.
  • Engaging and developing a positive working relationship with stakeholders.
  • Effective management of the Communications team.
  • Being responsible for the Communications elements of the project plan in liaison with the Senior Operations Manager.
  • Leading or participating in projects and assignments.
  • Responsibility for the effective people planning, staff mapping and successful integration of Communications Services teams.
  • Developing our people plan to support current and future business priorities
  • Assisting with the management of the Communications budget to contract baseline.
  • Ensuring delivery of monthly performance management data and reports.
Who you are:

The successful candidate will need to be able to demonstrate the following skills and experience:

  • Experience in managing support / soft services business in the NHS or private sector.
  • Call centre management experience
  • Must be able to demonstrate a pro active approach to business initiatives and change.
  • Must have comprehensive financial and commercial awareness and be able to demonstrate achieving financial targets and KPI results.
  • Experience in managing staff including absence, disciplinary and investigation skills a
  • Client and customer focused.
  • The ability to influence stakeholders including managers, client and staff.
  • Must be able demonstrate leadership; able to motivate and achieve results through your team.
  • High level of numeracy and literacy skills including report writing and compile and interpret data.
  • Proven ability to work under pressure and meet deadlines.
  • The ability to demonstrate continuous improvement of team or function.
Who we are:

As part of Compass, you have the opportunity to work behind the scenes at sports and leisure events, oilrigs and military bases, and in the heart of schools, hospitals, care homes, client offices and boardrooms – some 6,000+ locations across the UK and Ireland.

We do it all and so could you. Apply now and join the family!

We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.

What we'll give:

Comunications Manager

  • £30,000 per anum, 40 hours per week
  • Based at Kings Mill Hospital
  • Compass exclusive offers on PerksAtWork
  • Access to a wide range of programs to train and develop you
  • Pension contribution

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    Mansfield NG17 4JL
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