Global Payroll Data Specialist

Date Posted: Posted30+ days ago

Job Description

Organizations across the globe rely on OneSource Virtual for Workday services, support, optimization , and consulting. We create solutions built on the Workday application that empower customers to become strategic HR organizations , then scales with them as they grow. To date, OneSource Virtual offers HR outsourcing, IT outsourcing, application optimization , and consulting services to 500+ customers that represent more than 35 percent of Workday’s customer base.

Essential Functions/Duties/Responsibilities

  • Analysis of various payroll/HR data reports. Able to identify errors through trending and detail-oriented review.
  • Ability to clearly communicate directly with the client, via OSV’s case management system, to ensure they understand the actions they must take or respond to a query that requires OSV action.
  • Support and meet all Service Level Policy agreements, response time and accuracy.
  • Serve as the conduit between the client and the global payroll vendor to ensure communication and any issue resolution is handled in an clear, timely and client-centric manner.
  • Gather, format and transmit critical payroll data, interfaces and manual files based on strict payroll calendar timelines to ensure employees are paid accurately and timely.
  • Research supported business process problems and engaging appropriate resources, internal and external.
  • Ensure proper diagnostics on issues and managing customer expectations and communications regarding recovery.
  • Maintaining the consistency and integrity of OSV business process support through case oversight and problem resolution.
  • Assist with assigned reporting for customers and as assigned for case management and other governance needs
  • Meets or exceeds all performance standards
  • Assumes other duties as assigned by Manager


  • Business Acumen
  • Communication
  • Payroll/BPO/BPaaS Expertise
  • Critical Evaluation/Analytical Thinking
  • Relationship Management/Client-focused
  • Ethical Practice

Supervisory Responsibility

This position has no direct supervisory responsibilities, but does work closely with other OSV departments.

Qualifications and Experience

  • Good standard of education to A Level or equivalent
  • Two years of payroll or equivalent data administration that demonstrates the ability to perform the duties of the position.

Necessary Skills

  • Problem solving – must be able to identify and resolve problems in a timely manner; appropriately gather and analyse information and apply creative talents to problem solving.
  • Research - ability to quickly and accurately research issues and propose solution or course of action.
  • Confidentiality - ability to maintain the confidentiality of sensitive Company and personal information.
  • Demonstrated experience of being detail orientated with exceptional organisational and multi-tasking skills
  • Intermediate to advanced Excel skills, including ability to work with pivot tables.
  • Effective written and verbal communication
  • Self -directed management of work and results
  • Flexible in a changing environment
  • Strong customer focus

Preferred Experience/Skills

  • Prior Payroll Transactions/BPO/BPaaS experience
  • Workday-CloudPay payroll experience
  • Global experience

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration , and hard work. As an organization experienc ing routine strategic growth, we are always on the lookout for intelligent, talented , and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility , and professional development with opportunities of all kinds.

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