An opportunity has arisen for a full time Call Handler to join the admin team supporting Treatment Rooms and District Nursing Single Point of Access (SPoA) SPoA provides a referral and call management service to district nursing services across Renfrewshire.
Currently based in one location, the service supports staff across approximately 5 bases within Renfrewshire between the hours of 8am – 8 pm, 7 days per week; these posts are based within Renfrew Health & Social Work Centre. There will be the requirement to work one weekend in four; this may be increased depending on staffing levels.
The SPoA is the first point of contact for all telephone calls and referrals (including electronic) into district nursing and for the treatment room service, bringing staff into contact with a range of individuals, from health and social care professionals to patients and their carers/families.
The post is within a busy call centre environment, responsible for answering all calls, ensuring that all referrals are input into the electronic patient information system, the onward transmission of referrals and/or messages and triage of patients as appropriate and appointments for the treatment room service.
The post holder will require to have:
Good communication skills
Computer literate and have good keyboard skills
Ability to work well under pressurePrevious experience of call centre or similar work desirable
Customer care focused and good telephone skills, helpful and pleasant manner
Excellent team working skills
The post-holder must be reliable and flexible to meet the needs and demands of the service.
The shift pattern for this post is worked over 7 days 8.00 - 4.30
Informal Contact: Sheila Brown, 0141 207 7410, Sheila.firstname.lastname@example.org
Due to the anticipated response to this post it may close before the closing date noted on the advert therefore once you start your application form please complete it immediately
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.
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