newColleague Services Adviser

Date Posted: 2 days ago

Job Description

We are looking for confident, adaptable and organised people to join our Colleague Services Support Centre in Salford Quays, where you will deliver a top-notch service, supporting our colleagues.

What we are ideally looking for is someone who will enjoy working in fast paced, detail focused environment and has a continuous improvement approach to working.

You will learn a breadth of knowledge in this role, which will give you a real insight into a lively HR support Team.

About the role

Your key accountabilities will include:

  • Supporting colleague queries about recruitment, payroll, contracts & references, system support, holidays, company bonus & benefits, and pensions. You will be answering their calls, responding to their emails and engaging on live chat
  • Deliver high quality, accurate administration support
  • Ensure excellent service is always provided to M&S colleagues
  • Adhere to legislation and policies to ensure compliance
  • Work in line with daily efficiency, with a key focus on quality

Our Colleague Services Support Centre is open Monday to Sunday, 8am – 6pm. A full-time contract will see you working 37.5 hours a week and covering a rotating shift pattern (8am – 4pm, 9am – 5pm and 10am – 6pm).

About you

Your skills will include:

  • Experience working within a consumer focused environment
  • Strong customer service skills, driven to make every moment special
  • Experience of being individually responsible for own work load
  • Works well within a Team
  • Excellent attention to detail with a proactive approach to problem solving
  • Flexible and agile approach to ways of working
  • Strong experience working with Excel, Word and Outlook applications
  • Confident interpersonal skills, through a variety of platforms and audiences

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk smart/flexible working.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


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