newStep Down Worker

Date Posted: Just posted
Salary: £23,650 a year

Job Description

Job profile

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job details

Job reference REQ002837 Date posted 02/08/2021 Application closing date 27/09/2021 Location Kent Salary £23,650 Package 25 days Annual Leave (Pro-Rata), Pension schemes, Staff discounts, healthcare and more. Job category/type Fixed Term Contract, Part Time

Step Down Worker

Job description

Recruiting for a Step Down Worker at our Service in Kent!

GBP 23,650 per annum, working 36 hours per week, plus 25 days Annual Leave (Pro-Rata), Pension schemes, Staff discounts, healthcare and more. This is a 1 year Fixed Term Contract.

Job Overview:

The role of a Step Down Worker is to provide ongoing support to IDVA clients where the risk has been reduced to a safer level. The post holder will provide ongoing support which is bespoke according to need and will work in a trauma informed way providing holistic support to aid client’s recovery from abuse. This post will be part of the IDVA team and will work collaboratively with the IDVAs to manage case loads.

Key Responsibilities:

  • Manage a caseload of clients who have been stepped down from high risk IDVA support
  • Provide ongoing support with a range of client needs including but not limited to attendance at court hearings, mental health, substance issues, and housing support
  • Knowledge of the criminal justice system. Understanding of Marac protocols
  • Support clients to obtain orders where needed and any other civil remedies available to them
  • Working proactively with other members of the team to handle the service caseload and administrative responsibilities
  • Attending all court and Case Management hearings with clients
  • Prepare reports for Child Protection meetings
  • Supporting clients to set personalised goals in the form of a Safety and Support Plan
  • Assisting in the recording and reporting of customer incidents
  • Managing any ongoing risks and creating safety plans when required
  • Raising concerns of any increase in risk levels to senior IDVAs
  • Attend case management session with senior IDVA
  • Developing productive relationships with partner organisations to improve service outcomes
  • Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
  • Encouraging customers to attend relevant programmes when appropriate i.e. Freedom Programme /Recovery Toolkit to support successful move on
  • Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
  • Adhering to all other Look Ahead’s policies and procedures
  • Engaging in learning and development activity to increase knowledge and skills
  • Undertaking any other duties consistent with the grade and nature of the post as assigned by the IDVA Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:

  • Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
  • Exudes a warm friendly presence and open behaviour
  • Prefers working as part of a group or team
  • Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
  • Has a practical and logical mind and is naturally well organized
  • Able to apply the right balance of care and support dependant on the needs of the customer
  • Thrives on change and enjoys dynamic diverse environments
  • Is confident with high levels of self-esteem
  • Is respectful, articulate and sensitive in style of communication
  • Is motivated towards excellence and improvement of personal performance with a can do attitude
  • Ability to cope positively with challenging and diverse behaviour
  • Ability to adhere to Look Ahead’s professional boundaries policy

Skills, Knowledge and Experience:


  • Experience working in the domestic abuse sector

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

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