newCall Center Representative

Date Posted: Today

Job Description

Responsibilities will include the following, but may develop to reflect both ability and the strategy of the business:

  • Answering all inbound calls within SLA
  • Completing outbound calls where necessary
  • Processing emails within SLA
  • Responding to social media messages within SLA
  • Supporting customers with pre sales queries
  • To provide customers with outstanding levels of service
  • Supporting existing customers with any queries or policy changes
  • Using the TCF (Treating Customers Fairly) principles in all customer contact
  • Processing card payments or refunds for customers
  • Update customers or other team members in a timely manner
  • Helping customers set up regular direct debit payments
  • Ensuring customer escalations are handled swiftly
  • Working closely with all team members
  • Being the voice of the customer by providing regular customer insight to the wider business
  • Be part of the Saturday rota

Key Requirements:

  • Minimum two years’ experience in a service-related call centre
  • Great communication skills
  • A passion for delivering excellent experiences to customers
  • Strong belief in TCF principles

Nice to have:

  • Problem solving abilities
  • A can-do attitude, comfortable working in an early-stage businesses

Contract details:

  • Competitive salary
  • Benefits that suit you
  • Office in central London with plenty of Fresh Fruit and healthy snacks, a fully stocked drinks fridge
  • An opportunity for getting operational experience in a start-up where both your work and the results are highly tangible and matters to the business
  • Hands on training and mentoring
  • Passionate and friendly team

Other Benefits:

  • Insurance
  • Yearly flight Alowance
  • Food and Accommadation
  • Transport

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