newAccount Coordinator

Date Posted: 4 days ago
London EC1V 7LQ

Job Description


SGK is a global, award‐winning creative agency, with a focus on packaging, digital and consumer experience campaigns. With clients including Nestlé, Coca-Cola & Colgate, there is the opportunity to work across a varied mix of high-profile brands, and the range of projects means no two days are ever the same.

Owned by the Matthews / SGK group is part of a global network of 42 offices and over 4,000 employees. However, it maintains a boutique agency feel amongst the 10 person York team and wider 40 person UK team. Central to the agency are the people and culture, of which we're extremely proud.

We are looking for an energetic and ambitious Account Executive, keen to join our fast-paced, fun and evolving brand adaption agency.

Reporting into the Account Director, this role will provide the opportunity to deliver creative packaging projects for several well‐known global FMCG brands. They will work with a team of designers to produce the creative work, supporting in the process from initial concepts through to end delivery.

The Account Executive will come in initially to support the client services team whilst they learn and develop, before taking on their own projects. There will be a blend of WFH and in the studio.



These are the main areas of focus for the Account Executive:

Support the management and delivery of projects

  • Support the Account Team in producing estimates, timings and resource plans in response to client briefs
  • Assist with the production of detailed briefs for the creative team
  • Develop a strong professional relationship with clients and become the ‘go to’ contact for junior clients
  • Work closely day‐to‐day with the Account Team to monitor projects, helping to ensure they are delivered to agreed scope, timings, budget, and creative quality
  • Understand the broader requirements of the accounts they are involved in, and find helpful ways to contribute to their successful delivery
  • Support the account team by taking ownership of invoicing, POs, and other internal process admin.

Being professional

  • Ensure clear internal and external communication is maintained between all parties, acting a first point of contact for clients
  • Ensure that all documentation, costings, briefs, scopes and presentations are of the highest possible standard.
  • Be positive and a force for good in the team – even when faced with difficult problems. Be solutions focused.
  • Know when to delegate upwards and raise the alarm at the right time, to the right people when issues occur.
  • Be prepared to muck in on areas outside of the immediate team. This means sharing resource, helping on other accounts or managing any other internal initiatives if required.

Building and safeguarding relationships

  • Build a partnership relationship with clients; good rapport here is key to success of both the delivery process and account development.
  • Be responsible for ensuring that relevant clients and account team members are kept up to date on project developments: changes in timings, costs and any issues arising. Communicate regularly and don’t avoid difficult conversations.
  • Ensure that internal and client sign‐offs are obtained on all key project deliverables
  • Manage conflicts and issues effectively, and seek guidance from your manager on any potentially sensitive or difficult situations.

Strive for great work

  • Build an understanding of SGK and the client's industry, business, and products.
  • Learn to develop creative judgment and strive for the best work every time.


The ideal candidate for this role is a recent graduate, who is now looking to establish themselves in a client services role. They should be able to demonstrate an understanding of the requirements to manage projects efficiently, on‐time and budget.

They are:

  • Enthusiastic and willing to learn
  • Excellent attention to detail
  • Professional and courteous
  • Able to multitask
  • Passion for creativity
  • Willing to contribute where possible
  • Interested in helping clients see the bigger picture

SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

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