Restaurant Host (Transport Available)

Date Posted: Posted30+ days ago
Auchterarder PH3 1NF

Job Description

The Gleneagles Hotel, PH3 1NF, Auchterarder

Come and join us... As one of Scotland’s finest and most iconic 5-star hotels and country estates, we are currently seeking a warm, confident and driven Host to join our Food and Beverage team. At Gleneagles we have an award-winning Food & Beverage offering and team that spans nine different departments. From a casual café to luxury fine-dining laden with theatre, we look to offer our guests an unrivalled experience. Our food and beverage team embody the one team approach, full of knowledge and passion we strive for excellence in all that we do. We are open to having a conversation with you around flexible working.
Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins). Access: Public transport is readily available from Perth. We’ve also introduced a new private bus service from Stirling, The Hillfoots (Alva, Menstrie, Alloa, Sauchie and Tillicoultry), Dunblane, Bridge of Allan, Comrie and Crieff, ensuring you can make it here, and safely home, come rain, wind or snow!
Please note, this opportunity does not qualify for sponsorship. To be considered for this role you should already have a right to work in the UK.

Here's a bit more detail on what we see you doing in this role:

  • You’ll be delivering a warm and memorable welcome for all our guests
  • You’ll be the welcoming face of our Food & Beverage outlets, having excellent knowledge of the menu offerings as well as the wider estate and the facilities available to our guests
  • Maintaining the highest standards of service, room preparation and presentation throughout our restaurants and bars
  • Playing a significant part in making sure our guests are well looked after and our service runs without a hitch
  • You’ll take a keen interest in the operation and develop suggestions as to ways of increasing quality of service
  • You’ll be proficient in Host restaurant reservations and allow forward planning of table allocations on a daily basis; Maximising the usage of the restaurants and space available
  • You’ll be responsible for highlighting to the team on a daily basis VIP guests and any specific dietary requirements
  • Managing all enquiries relating to the restaurant reservations from throughout the resort
  • You’ll be proficiently up selling and encouraging other team members to do the same at every opportunity
  • Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay 5 star in every way

The kind of person we're looking for:

  • Having had experience within a 5* hospitality environment would be ideal, however having a great attitude is essential
  • Your perspective and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time
  • You have a keen eye for detail, an organised approach and willingness to exceed guest expectation
  • You want to be the best and work with the best – learning from the experts in our team and sharing your knowledge with us
  • You have a high level of resilience and the ability to deal with fast-paced environments
  • You’re a sociable person; both towards the guests you’re looking after and your fellow colleagues
  • Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
  • You have a positive “can do” attitude to solving problems in a professional and courteous manner
  • A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
  • You want to be part of a team that works hard, supports each other and above all has fun along the way

What’s in it for you:

  • The on target earning potential for this role is £11.40 / hour, compromising of a base rate of £9.00 and the expectation of around £2.40 per hour additional in gratuities
  • You’ll be paid for every hour worked
  • We offer a range of contracted hours to suit you
  • Our colleagues working on average 39hrs per week assume an additional £400+ per month in gratuities

  • As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards including:
    Time to let your hair down
  • 30 days holiday (including bank holidays) that increases with service
  • Seasonal parties and local social events
  • 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
  • Golf Membership (with access to all 3 championship courses) for £50.00 per annum

  • Treats in your pocket
  • Personal membership to Perkbox, an employee perk platform offering a huge variety of retail discounts, a free Café Nero each week, and a cinema ticket each month, with our compliments.
  • Free ‘pay day’ lunch and monthly drinks offers
  • A generous ‘refer a friend’ scheme
  • Be our guest
  • Stay with us as a guest at Gleneagles for 2 nights per year at £65.00 per room B&B per night
  • Friends & Family rate of £95.00 B&B per night
  • Make a holiday of it with Hoxton Hotels in London, Paris, Amsterdam, Rome, NY, Chicago and LA for just £45 per room, per night
  • Subsidised, single occupancy, en-suite accommodation available on our estate

  • Investment in your development and wellbeing
  • Life Insurance
  • Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
  • Ongoing investment in your personal development with access to internal and external training qualifications and programmes
  • Internal career opportunities across a wider range of specialisms and departments
  • Monthly recognition programme
  • Volunteering day every year with a charitable partner of your choice
  • Complimentary access to our staff gym

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