newInbound Contact Centre Adviser

Date Posted: 2 days ago
Salary: £17,290 a year

Job Description

Do you enjoy helping people? Are you a compassionate and people focused person?

Did you know that when buying goods or services consumers are offered protection by law under the Consumer Rights Act?

Imagine being able to help and provide support to those clients when things have gone wrong or when they have been treated unfairly as a consumer. This can include problems with: credit and store cards, faulty goods, counterfeit goods, poor service, contracts, builders, rogue traders etc. In the last year alone the Consumer Advice service helped consumers save £124 million pounds and supported 11,338 vulnerable energy clients with referrals to the Extra Help Unit!

Sound like something you could do?

We have fantastic opportunities to join our friendly and professional contact centre team. We are based in the heart of the City Centre (5 mins from Piccadilly) and offer a Monday to Friday, 35 hour working week with no unsociable shifts!

If you are friendly, reliable and eager to learn we’ll give you all the training and support you need for a great career! Working on our inbound Consumer Advice Helpline you’ll be advising our clients on their consumer rights (no cold calling or sales required).

Before you start advising our clients, you’ll receive training in the role - We offer a supportive environment, where our people feel valued and enjoy plenty of opportunities for professional development.

Applicants need to be comfortable working in a target driven environment and have a desire to help people. You might be just the person we’re looking for if you have:
  • Experience delivering excellent customer service in a contact centre or customer service environment
  • A professional manner with good communication skills and the ability to deal confidently and sensitively with members of the public over the phone
  • A commitment to equality for all

Start the application process by heading to our website where you can download a job pack and submit your CV:

We can offer you a supportive culture within a charity setting committed to social justice. Because our people always go the extra mile to help our clients, we reward them with an attractive remuneration package with excellent terms and conditions of employment including:
  • A Salary of £17,290 rising to £18,038 on achieving competence
  • Full-time working week of 35 hours (Monday to Friday and no shifts!)
  • Pension scheme
  • Cycle to Work Scheme
  • Health Plan with integrated Employee Assistance Programme
  • City Centre location

Interviews scheduled for Tuesday 2 November & Wednesday 3 November
Start date for successful candidates is Monday 8 November

We value diversity, promote equality and challenge discrimination.
We encourage and welcome applications from people of all backgrounds.

Job Pack.pdf

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