As our next Service Manager for our Outbound Customer Communications, you’ll provide effective oversight and management of the YBS Group Outbound Customer Communication Production and associated services.
You’ll provide strong account management and service delivery, driving improved customer satisfaction levels (internal and external), whilst adhering to contractual obligations, applicable laws and regulatory requirements for managing critical BPO relationships.
Now is a great time to join the team, where you can be part of our journey to shape our omni-channel and digital strategies. You’ll join a likeminded team based at our Bradford Head Office, with a blended approach between home and office working enabling us to unlock our best work.
What You'll Do
Life at YBS
In addition to the usual benefits such as competitive salary, annual bonus and healthcare packages we offer you…
Flexibility – We offer a range of flexible working options to help you achieve a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we’ll help work to work for you.
Celebrating Success – From everyday thank you cards, to our annual ‘Raising the Roof’ gala to celebrate our golden ticket winners we acknowledge our colleagues successes no matter how big or small.
Giving Back – Fancy 31 hours of paid leave a year to get involved in community activities? Together last year, we completed more than 11,000 hours of volunteering!
Inclusivity - We don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our colleagues, our customers and our community. We are proud to be an equal opportunities employer.
If you’ve got a solid background in managing Communication Production and you want to develop a career in an empowering, respectful and supporting business then why not join us?
Our people are our heart and soul; we’re commercial and caring, big enough to offer you a challenge and small enough for you to make a real impact. We’re devoted to putting people first and doing the right thing by providing real help with real life.
We’d love to hear from you, so why not apply today!
If you have any Questions, please contact Tazafia Mahmood via email at email@example.com