newVisitor Contact Assistant (X 2 Part-time)

Date Posted: Today
Salary: £12,823 a year
London SE1 8XX

Job Description

About Us

Southbank Centre is a national flagship cultural institution. It is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.

Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.

Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation.

Our Artistic Mission

Southbank Centre exists to provide great artistic experiences for everyone. Through art, we invite our visitors to enjoy shared cultural encounters together. To gaze. To listen. To be moved. To discover a new idea or a new perspective. We are proud that for the last 70 years, the performances and exhibitions here have moved millions. We have provided a home for art and for artists. A community centred on art, where everyone, no matter their job, helps make the experience.

We create a place where as many people as possible can come together to experience bold, unusual, entertaining and eye-opening work. We want to take people out of the everyday, every day.

Our values

Champion Greatness

We seek out great artists and give them the space to present their best work

Take the lead

We make sure we’re at the forefront of the arts – provoking and inspiring, not just following it

Open up the arts

Not everyone will love everything, but we make sure there’s something here for everyone

Have fun

We’re serious about the arts – but not stuffy. Culture here can be playful, provocative, exciting and entertaining. It is a joy not a duty

Southbank Centre is nothing without its audiences. We welcome millions of people to our site each year and millions more know about us. From the first contact our visitors have with us, right through to their participation in one of our events and beyond, we want to make sure at every moment, our customer experience is a positive one. The Visitor Experience and Ticketing team is a vital part of that customer journey. Southbank Centre has an important story to tell and many different people to tell it to. For the many millions of people who come to our site each year, we offer the warmest of welcomes and this team are on the front line, shaping and delivering the perfect visitor experience. The potential at the Southbank Centre is huge. We are the UK’s largest arts centre. We have outdoor spaces, iconic venues and a very talented community of staff and artists. We are ready and want to cement our place as the country’s most talked-about arts centre.

We are looking for two part-time (20 hours) Visitor Contact Assistants to join our Visitor Experience and Ticketing team!

Working closely with the Visitor Contact Manager and the wider Visitor Experience and Ticketing team, you will work across all visitor contact channels (telephone booking lines and digital omnichannel), and are the face of Southbank Centre's ticketing and customer relations, ensuring they provide a warm welcome to all who get in touch. Duties also include proactively offering to all visitors, assistance, information and guidance, as well as ticket sales, Access assistance, groups sales, and Customer Relations including complaint handling, refunds, event changes, and customer feedback.

If you bring the skills and passion we are looking for, we very much look forward to hearing from you. Applications are openly encouraged from previous SC staff made redundant during the COVID-19 pandemic.

We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview for this role please indicate this on your application form. Interviews are currently taking place via Zoom or Google Hangouts but if you require support to access these platforms someone from the HRteam will be happy to assist you. If you would like to speak to someone about any adjustments or concerns you can also email and we will be in touch with you to make the necessary arrangements.

By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. SC is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.

If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.

The Southbank Centre Way

The Southbank Centre Way is a framework that sets out how we want our people to work together. It describes the qualities that drive our ability to inspire, provoke and transform lives and illustrates behaviours that make Southbank Centre a warm and welcoming place to work, perform or visit. The language that forms the Southbank Centre Way comes from the people who work here. We have captured their words to help everyone we work with understand us.

Click to find out more about the Southbank Centre Way.

We reserve the right to close the advert early if enough applications are received.

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