Breakdown Assistance Call Handler

Date Posted: Posted30+ days ago
Bradford BD6 1YA

Job Description

Breakdown Assistance Call Handler – Scania Assistance

£19000 + excellent benefits package

Working Hours: Monday to Friday 0900-1700

Scania is one of the country’s leading suppliers of heavy commercial vehicles we have an exciting opportunity for an experienced Service Coordinator who takes pride in providing excellent customer service and has a passion for working with the best. Scania Assistance provides 24/7 breakdown assistance and complete peace of mind.

Based at our Bradford Scania Assistance Branch you will be reporting directly into the Branch Manager. You will administrate Scania Assistance cases from the customers’ first call to closing the case according to procedures and guidelines to reach a positive and acceptable solution for the customer.

At Scania we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.


  • To receive customer calls relating to breakdown and recovery of Scania vehicles and support the customer through the rectification process and a successful conclusion
  • To communicate with repairing workshops on behalf of the customer and all parties involved to ensure the customer is mobile again within all reasonable timescales.
  • To provide a guarantee of payment to the repairing workshop on behalf of the customer
  • Continuously inform and keep all parties updated on the progress of each case

Key requirements for the role:

  • A levels of equivalent ideally with a technical orientation
  • Previous experience in a technical role from the heavy vehicle or equivalent industry (desirable)
  • Quality oriented; showing responsibility and perseverance at work, a total commitment to offer the highest quality of work and ensure attention to detail
  • Previous call centre experience is desirable
  • Excellent communication skills with the ability to communicate at all levels
  • High levels of accuracy and attention to detail
  • Good IT knowledge and experience
  • Geographical knowledge throughout UK (desirable)

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile, and provides an industry leading employment package.

Excellent benefits package including Pension Scheme, Complementary Life Insurance, Financial Incentive Schemes, discounts on major retail outlets including groceries. For a full breakdown of benefits; please visit our website and follow the careers link.

At Scania we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity in all we do.

If you feel you have the skills and expertise for this challenging role then please apply today.

Scania (Great Britain) Ltd is an equal opportunities employer.

**Strictly No Recruitment Agencies**

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