Room Service Waiter (Transport Available)

Date Posted: 30+ days ago
Salary: £11.40 an hour
Auchterarder PH3 1NF

Job Description

The Gleneagles Hotel, PH3 1NF, Auchterarder

Come and join us... As one of Scotland’s finest and most iconic 5-star hotels and country estates, we are currently seeking a highly motivated and thoughtful Waiter to join our In Room Dining team. At Gleneagles we are an award-winning Food & Beverage team, with our offering spanning nine different departments. From a casual café to luxury fine-dining laden with theatre, we aim to offer our guests an unrivalled experience. We embody the one team approach, full of knowledge and passion we strive for excellence in all that we do. Our In Room Dining team seamlessly delivers food & beverage to our 232 bedroom hotel 24 hours a day. They take care of all our guests in room dining needs, operating from their own kitchen and coordinating with more specialised kitchens within the hotel to exceed guest expectations. Our food and beverage teams embody the one team approach, full of knowledge and passion we strive for excellence in all that we do. Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).
Access: Public transport is readily available from Perth. We’ve also introduced a new private bus service from Stirling, The Hillfoots (Alva, Menstrie, Alloa, Sauchie and Tillicoutry), Dunblane, Bridge of Allan, Comrie and Crieff, ensuring you can make it here, and safely home, come rain, wind or snow!
Please note, this opportunity does not qualify for sponsorship. To be considered for this role you should already have a right to work in the UK.

Here's a bit more detail on what we see you doing in this role:

  • You’ll coordinate and serve wonderful food and drinks to our guests in their rooms with warmth, professionalism and a helpful manner
  • You’ll do everything you can to exceed guest expectations; playing your part in making their stay with us 5 star in every way
  • As well as In Room dining offerings, you’ll also provide a picnic service for our guests to enjoy luxury dining across the estate or whilst they're enjoying one of our many country pursuits available within our Glorious Playground
  • You’ll help create memorable moments through organising and setting up hotel amenities and third-party gifts for guests arriving into their room; there's lots of multitasking involved!
  • Playing a significant part in making sure our In room dining experience runs without a hitch, and our service is smooth to each and every guest

The kind of person we're looking for:

  • Ideally you’ll have had experience within a 5* hospitality environment, however having a great attitude is essential
  • Your perspective and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time
  • You’ll be an early bird some days and a night owl other, working flexibly during the week and weekends
  • You have a keen eye for detail, an organised approach and willingness to exceed guest expectation
  • You want to be the best and work with the best – learning from the experts in our team and sharing your knowledge with us
  • You have a high level of resilience and the ability to deal with fast-paced environments is essential
  • Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
  • You have a positive “can do” attitude to solving problems in a professional and courteous manner
  • A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
  • You want to be part of a team that works hard, supports each other and above all has fun along the way

What’s in it for you:

  • The on target earning potential for this role is £11.40 / hour, compromising of a base rate of £9.00 and the expectation of around £2.40 per hour additional in gratuities
  • You’ll be paid for every hour worked
  • We offer a range of contracted hours to suit you
  • Our colleagues working on average 39hrs per week assume an additional £400+ per month in gratuities

  • As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards including:
    Time to let your hair down
  • 30 days holiday (including bank holidays) that increases with service
  • Seasonal parties and local social events
  • 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
  • Golf Membership (with access to all 3 championship courses) for £50.00 per annum

  • Treats in your pocket
  • Personal membership to Perkbox, an employee perk platform offering a huge variety of retail discounts, a free Café Nero each week, and a cinema ticket each month, with our compliments.
  • Free ‘pay day’ lunch and monthly drinks offers
  • A generous ‘refer a friend’ scheme

  • Be out guest
  • Stay with us as a guest at Gleneagles for 2 nights per year at £65.00 per room B&B per night
  • Friends & Family rate of £95.00 B&B per night
  • Make a holiday of it with Hoxton Hotels in London, Paris, Amsterdam, Rome, NY, Chicago and LA for just £45 per room, per night
  • Subsidised, single occupancy, en-suite accommodation available on our estate

  • Investment in your development and wellbeing
  • Life Insurance
  • Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
  • Ongoing investment in your personal development with access to internal and external training qualifications and programmes
  • Internal career opportunities across a wider range of specialisms and departments
  • Monthly recognition programme
  • Volunteering day every year with a charitable partner of your choice
  • Complimentary access to our staff gym

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