Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.
We are currently seeking a Sales Consultant with an expertise in luxury sales to join one of our Selfridges team in London, to develop client relationships and to become a specialist in Dior couture.
To greet, serve and advise customers giving the highest standard of customer service at all times.
- Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets
To deal effectively with customer complaints by liaising with the line manager when necessary.
Ensure knowledge of sales targets and department performance on a daily and weekly basis
Follow all stock management procedures
Support the team to maintain the highest standards of housekeeping and display within the department.
To be conversant with selling systems, cash and credit and exchange procedures.
To maintain the highest standards of housekeeping and retail standards within the store
Take all actions necessary to maximise security and prevent theft of product
To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses
Participate in team meetings and make a positive contribution
To carry out any additional duties as directed by the management team.
Experience Required: - Previous experience within luxury fashion
Excellent communication and relationship-building skills
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