111 Call Handler - Crawley

Date Posted: 12 days ago
Salary: £20,330 - £21,777 a year

Job Description

Call Handler - Crawley, West Sussex

What have you done today? Fancy a role that often makes a difference to someone else’s day?
  • Do you have excellent communication skills, and a passion to work for the NHS?
  • Are you caring, empathetic and wish to make a real difference to people’s lives?
  • Are you confident on the phone and willing to train to be able to provide guidance to patients in a calm and logical way?
  • Do you want to work in a warm, friendly environment where your colleagues and managers care and want to make a difference?
  • Are you flexible and able to commit to a shift pattern encompassing days, evenings, bank holidays etc?
If your answer is YES to the questions above, then we could have a role for you.

The role of a SECAmb Call Handler

When you ring 111 or 999, your call goes through to a call handler based in one of our 3 Emergency Operation/Contact Centres. These staff are trained to use the NHS Pathways system to provide assistance in a variety of situations, from minor illness to life threatening situations. The assistance you will provide will range from offering lifesaving advice whilst an ambulance is on route, to directing callers to other more suitable services.

This role can be demanding, challenging and ultimately very rewarding however, it's not for everyone. Applicants will need to have a range of skills to be able to deal with often stressful and emotional situations, whilst also demonstrating compassion and empathy to all callers, no matter what the situation.

Why Work At South East Coast Ambulance Service NHS Foundation Trust?

We offer:
  • Base Salary - Band 3 -£20,330 - 21,777 - £21,142 per annum
  • Contracted hours available -20, 24, 30 or 37.5 hours per week
  • Unsocial hours enhancements (in accordance to NHS Terms & Conditions Agenda for Change Section 2)
  • Generous NHS Pension Scheme
  • 35 days’ annual leave inclusive of Bank Holidays (pro rata)
Progression Opportunities

We offer excellent training and career development opportunities for ambitious employees both within the Call/Emergency Operations Centres and also within the wider Trust.

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