Job Title: CUSTOMER SUPPORT ANALYST - 2
Location: London, EMEA
Function: Customer Support
Position Type: Full-Time
Position Level: 2
Xactly Corporation was founded to solve an important challenge: how to help people everywhere connect and unleash their human potential through seamless, perfectly aligned Sales Performance Management. Xactly’s comprehensive Sales Performance Management (SPM) suite leverages data from a sales performance AI platform to provide timely insights across the entire SPM value chain, from sales planning to execution, including compensation to optimization. Xactly takes Sales Performance Management from a dark art to a science, providing decision-makers with the data insights they need to tap the motivational power of their incentive compensation. With access to predictive analytics and benchmark data, enterprises can now optimize territories, design the right compensation and incentive plans and accelerate attainment and optimization of sales performance.
As a Customer Support Analyst in Xactly, you will provide outstanding functional application support to Xactly customers. You will also be an integral part of problem resolution for complex issues while partnering with our cross functional teams in QA, Engineering, and Operations. We are seeking an energetic, driven, and articulate team player who is comfortable interfacing with clients, managing complex and sensitive, client relationships, and fostering client relationships until a resolution has been reached. At Xactly, we believe everyone has a unique story to tell, and these small differences between us have a big impact. When bright, diverse minds come together, we’re challenged to think different ways, generate creative ideas, be more innovative, and take on new perspectives. Our customers come from different cultures and walks of life all around the world, and we believe our teams should reflect that to build strong and lasting relationships.
Xactly’s Support team is growing rapidly and we need someone who can work the product Incent, Credit Assignment, Modeling and Quota to name a few. Covering offices in San Jose, Denver, Bangalore, UK and Toronto, we have customers globally and all resources are encouraged to operate independently with a high level of accountability, and also be a great team player and work with multiple teams.
THE SKILL SET
WITHIN ONE MONTH, YOU’LL:
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THE XACTLY STORY:
Xactly is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management. We address a critical business need: to incentivize employees and align their behaviors with company goals. Our solutions allow organizations to make better strategic decisions, optimize behaviors, increase sales and employee performance, improve margins, increase operational efficiencies, mitigate risk, design better incentive compensation plans, and reduce error rates in incentive compensation calculations.
We were the first 100% cloud-based, multi-tenant provider focusing solely on the incentive compensation and employee and sales performance management market, and we achieved our leadership position through domain expertise and innovative technology. We deliver our solutions through a Software-as-a-Service (SaaS) business model.
Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential.