We are looking to recruit a Customer Support Officer. The role will be full time on a shift rota basis to include evenings, weekends and bank holidays.
The applicant will be required to assist customers with general and technical enquiries by providing support on products and services including sales, service, provisioning, billing, payments, faults, and mobile helpdesk.
In addition to this, you will be required to provide technical support on fault finding on mobile and broadband services, as well as working with the engineering teams to resolve faults.
The successful candidate will provide routine administration to registrations, data input and maintenance as well as reporting.
The successful candidate will have an excellent telephone manner and listening skills, alongside experience of customer service. Applicants must also have strong technical knowledge to support broadband, mobile and home phone problem solving.
To apply for this role please send a copy of your CV to Carla.firstname.lastname@example.org or call 01481 743078.
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