M&S Work From Home Call Centre

Date Posted: 30 days ago
Salary: £9.50 - £14.25 an hour
Preston Brook WA7 3QA•Remote

Job Description

£9.50PH M&S Inbound Calls WORK FROM HOME
Look no further:
  • WEEKLY PAY - £9.50PH
  • Luxury of Working From Home
  • General Inbound Calls from M&S customers - MERCH/GROCERY
  • Two Weeks training before going live

Do you have a strong work ethic & positive attitude to helping customers with their queries?
We are looking for flexible candidates who want to work in a friendly team. If you want to further develop your customer service career, this is the opportunity for you. Becoming a M&S Customer Advisor provides a full-time role working 5/7 days Monday-Sunday.

  • Following collection of equipment on DAY 1: 2-4 weeks training from home
  • Classroom remote style (Microsoft/Teams)

This role is a contract temporary role with some permanent opportunities, once the contract is completed - end Jan 2022. Opportunities to become permanent are offered if you demonstrate an excellent work ethic & absenteeism is low. You will earn £9.50ph basic, £14.25 overtime - paid weekly. Shift patterns run from 8am-8pm.

A Customer Service inbound advisor you will be required to:

  • Talk through customer queries to understand how to manage their needs
  • Work unsupervised & deliver quality work across multiple tasks within deadlines
  • Excellent Written & Verbal communication
  • Be empathetic to the customer
  • Have a natural desire and passion to help customers & take ownership of calls to come to an efficient resolution
  • Creating, amending, & supporting customers with stock queries
  • Basic computer literacy and keyboard skills

Main Duties/Responsibilities

As a Customer Service inbound advisor you will:

  • Talking to M&S customers regarding any orders made or taken delivery of
  • Provide an outstanding service experience to customers by managing their queries regarding clothing, food, flowers, cards, and gifting
  • Supporting customer internationally - not just in the UK
  • Ensure you are providing each customer with an enjoyable customer service experience & lasting impression, by providing a high level of customer care and attention & demonstrate the values of M&S
  • Take ownership of customer calls, solving their problems at first point of contact and escalate when required
  • Complete data entry and processing; you will maintain data entry protocols and carefully record other information throughout your day
  • Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues

Desirable but not necessary:
  • Customer service experience, face-to-face or written communication or over the phone in any capacity

If you would like more information on this role; contact Beth at Blue Arrow on or call me on 0151 227 4400.

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