Enquiries Assistant

Date Posted: 14 days ago
Salary: £20,092 - £22,847 a year

Job Description


Glasgow Caledonian University is a vibrant, multi-cultural and modern university in the centre of Glasgow, and is placed amongst the top 70 universities globally (THE Impact rankings, 2021). Our welcoming community of 20,000 students, from more than 100 countries, enjoy a wide range of award-winning support services and state of the art facilities across each of our campuses in Glasgow, London and New York. Our University mission - with its commitment to the Common Good and core values of integrity, creativity, responsibility and confidence - is integral to everything we do.

Our Glasgow Caledonian University Enquiries Team provide useful information and helpful advice to prospective GCU students contacting us via phone, email, web form, reception desk, and live chat. We always aim for our interactions with prospective students to provide a positive impression of GCU, by demonstrating a helpful, informative, and efficient service, focussed on the customer and finding a positive solution for them.

The Admissions and Enquiry Service are seeking to appoint motivated, customer-focussed and organised individual to the position of Enquiries Assistant, on a full-time basis. Working within our Enquiries Team, you will be responsible for providing detailed information and guidance to prospective GCU students on a broad range of topics, ensuring that a professional and customer-focussed enquiry response service is provided at all times.

Educated to HND level or equivalent relevant experience, you will be able to work within a fast-paced customer service environment often to tight deadlines, whilst still ensuring that all information provided is professional, accurate and helpful. The successful candidate should have experience using an information/customer relationship management (CRM) system. You will also be able to demonstrate good interpersonal and communication skills to provide a positive first impression and effectively build a rapport with our prospective students. You will be able to exercise initiative and cascade enquirers to other members of staff, if necessary. Articulate, with good attention to detail, you will have good written English and numeracy skills.

For further information on this role, please contact Gordon Ford (Admissions Administration and Enquiries Manager) at gordon.ford@gcu.ac.uk

As the University for the Common Good, we are committed to embedding equality, diversity and inclusion, as well as our values in everything that we do. As such, we welcome applications from all suitably qualified candidates who demonstrate the GCU Values.

Glasgow Caledonian University is committed to a fair and transparent recruitment process that is free from bias so that we can attract and retain a high performing workforce which makes a critical contribution to our success.

The University holds the prestigious Athena SWAN Silver institution award, which recognises our significant record of activity and achievement in promoting gender equality across different disciplines.

As a Disability Confident 'Committed' employer, we are striving to ensure that our recruitment process is inclusive and accessible to disabled people. Although the Disability Confident 'Committed' level does not guarantee an interview for disabled applicants, we will make reasonable adjustments for disabled applicants during the recruitment process

The University also holds the Carer Positive ‘Engaged’ employer award, which recognises our commitment to supporting staff with caring responsibilities.

Glasgow Caledonian University are committed signatories to the Armed Forces Covenant.

The University offers a range of benefits including opportunities for professional development, family friendly policies, cycle to work scheme and onsite childcare facilities.

Please note that the appointment will be made on the first point of the salary scale (unless by exception).

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