newOnsite Event Coordinator

Date Posted: Today
Salary:
Manchester+1 location

Job Description

We’re Fever!

Fever is the leading global entertainment discovery platform, and has revolutionised the world of entertainment since 2015, inspiring over 45 million people every month to discover the best experiences in their cities. Fever empowers event organizers to create amazing experiences, with successful examples such as the “Candlelight Concert Series” attended by over 1 million guests, the Los Angeles based “Stranger Things: The Drive-Into Experience”, or the “Mad Hatter G&T Party” in multiple cities across the world.

Fever is a US company with a team of over 550 people, currently present in more than 80 cities, with offices in New York, Los Angeles, Chicago, London, Paris, Madrid and Barcelona, and is backed by leading institutional investors, including Rakuten Capital, Accel, Fidelity and Atresmedia among others.

What do we do?

Fever’s marketplace is composed of events and experiences hosted by organizers that we provide visibility to via our marketplace and media network.

However, given that Fever and our Secret Media Network provide us with millions of data points and insights around how people consume offline entertainment, we are now able to go one step further in the value chain and create our own “Fever Originals” experiences, similar to how Netflix has begun to create their own shows. We believe there is a huge opportunity to create more of our own content, and continue to provide an amazing content offering to our users!

ABOUT THE ROLE

  • The position will be located in Arley Hall & Gardens, Northwich and will be an initial 6 month contract with the possibility of an extension.
  • Coordinate and manage on-site event staff; ensuring each staff member is trained in their duties whether it is validating tickets, guaranteeing all staff goes through Fever policies.
  • Operations of the events:
    • Inventories: manage and control all devices used in the event (PDAs, computers, POS etc)
    • Validation: control the validation system and devices (Fever Partners App)
    • Flow: control flow of people throughout the entire experience avoiding bottlenecks, crowding and controlling queues
    • Onsite payment devices and accounts - F&B/Merch
  • Handle onsite customer complaints, provide appropriate solutions and alternatives within the time limits.
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Daily reporting to Fever Managers about the status of the event; including both the pre and post event findings and feedback, onsite incidences etc
  • Point of contact between partner/production/onsite staff and Fever. The Onsite Coordinator will represent Fever Brand onsite and should know everything related to our Culture, Brand and Policies.

PREFERRED QUALIFICATIONS

  • Excellent face-to-face communication skills
  • Highly organized and efficient. Time management skills are key
  • A problem-solver with the ability to think strategically and efficiently when faced with on-site issues
  • Willing to learn from mistakes and give feedback on ways of improving the experiences
  • Collaborative approach and willing to get hands dirty and work on all required events tasks
  • Be decisive and organized
  • Love being part of a dynamic team in a growing company

BENEFITS & PERKS

  • Opportunity to have a real impact in a high-growth global category leader
  • 40% discount on all Fever events and experiences
  • Responsibility from day one and professional and personal growth
  • Great work environment with a young, international team of talented people to work with

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age, or caring responsibilities. We encourage everyone to apply!

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Job Detail

  • Job Id
    40a1eca4b1b1e439
  • Location
    Manchester+1 location
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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