Chat Moderator (Home Based) must live in North East area

Date Posted: 30+ days ago
Sunderland+1 location•Remote

Job Description

Location: Home Based (must be commutable distance to Sunderland due to regular training and meetings)
tombola is a family owned company which operates the UK's biggest on-line bingo website.
Our approach is different to many of our competitors in that we produce all of our games ourselves; in fact just about every aspect of tombola is managed in-house.
The future of tombola couldn’t be brighter as we look to build on our existing market-leading presence.
What will you do?
Successful candidates will be joining an existing team of Chat Moderators to build the community spirit on our tombola and tombola arcade sites. If you have the ability to talk in your sleep and have great communication skills, then you might just be what we are looking for.
To be a success in this role you will have:

  • Excellent communication, computer and time management skills
  • Be lively, fun-loving, and help create a memorable experience for all of our players.
  • Conversationalist – whether you like to talk about topics in the newspapers or particular passions or interests, how you can communicate to our players is key
  • Team Player – you need to work with your audience and peers and recognise how others can also contribute towards your success. We want everyone to care about one another and how well we do as a team.
  • Engaging – someone who can captivate and hold the interest of others. So if you stand in queue and chat to the person next to you…that’s what we look for.
  • Presentable – the site, products and team mean a lot to us, so we need you to perform impeccably whilst working. Respect to all, players, team mates the list goes on. You may often be the only employee a player sees while playing…so make that impression a positive one.
  • Flexible and adaptable – It’s not about gymnastics but more so the ability to respond to change. This can be planned weeks ahead or with a second’s notice. We try to make it look all calm and collected…it’s not always the case, but it keeps us on our toes
  • Dependable – we pride ourselves in being there for our Members 24x7, so we need people who can be here whatever the time of day or night

You’ll use the above to:

  • Have expert knowledge of the tombola site and games
  • Be fully aware and follow CM procedures and follow chat guidelines
  • Welcome players into our chat rooms, participate in conversation, strike up conversations, offer help, answer player questions and encourage player participation
  • Welcome new players into chat room and congratulate winners by name


  • The start date for positions relating to this advert will be Monday 4th Oct 2021.
  • The contractual hours for the positions relating to this advert will range from 28 upto 32 hours per week.
  • All shift patterns include weekend working.
  • Successful candidates must have an appropriate workspace and equipment – Laptop / Desktop / alongside a suitable home office area with desk and adjustable chair.
  • Successful candidates will also require a high speed broadband connection.

NB - If you have applied through Indeed or speculatively regarding Chat Moderator roles here at tombola, within the last 3 months, your application will not be considered.

Job Types: Full-time, Part-time

Work Location: Multiple Locations

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