Customer Service Agent - night shift - 12 month FTC

Date Posted: Posted30+ days ago

Job Description

We’re looking for top talent to join our family of global Getters. Defined by passion, driven by quality and excellence, our innovative team is steering ground travel into the future — and having fun while we do it.

The Customer Experience Agent acts as a liaison between Gett, its drivers, clients and passengers. Customer Experience is key to the delivery of our service commitments and is vital in your approach towards your duties. You are an integral part of the 24/7 customer service, drivers support and dispatch service. The role is entirely customer facing. Another part of your responsibility is the key to growing the business and developing a reputation for service excellence, and acting like a role model in both action and attitude.

Working pattern details:

  • 11pm to 7am shift
  • 5 out of 7 days a week, including weekends every 3rd month
  • 12 month FTC
  • 90% working from home but you will be asked to visit our central London office once a month

Duties and Responsibilities include:

Whilst this is a customer service role, 70% of contact is with drivers who require technical assistance. Effectively managing customer contacts across various channels of communication, including telephone, e-mail, chat, and social.

  • Achieving high levels of accuracy and quality of work, whilst challenging yourself to exceed targets
  • Efficiently handling customer complaints with empathy, knowledge and understanding
  • Completing customer booking requests in a friendly, professional, and timely manner
  • Working positively across teams and departments to help solve customer queries

About us:

Gett is on a mission to organize all the best mobility providers in one platform, optimizing the entire experience for our B2B customers. It’s a 1.4 trillion market involving Drivers, Riders Suppliers and Businesses and a secured product platform and marketplace is crucial for successful operation.

We are a leading corporate solution for ground transportation services in the UK, Israel, and Russia. Founded in 2010 as a ride-hailing company, Gett has always been very strong in the corporate segment. Shortly after launching the app in 2010, Gett signed its first corporate customer. Since then, over 15,000 other corporations have joined the Gett service.

Here’s what you Gett:

  • Competitive pay
  • Bonus
  • Taxi Credit
  • Health related cashplan - cashback when using the dentist etc
  • Private Medical Cover
  • Life Insurance
  • Employment Assistance Programme
  • Pension Scheme
  • Home office set up allowance


  • Experience of working in a contact centre / customer service centre environment is a key requirement
  • Previous customer service experience in travel or ground transportation would be an advantage
  • Able to work well under pressure, showing resilience and good time management skills
  • Ability to prioritise workload, whilst being organised and efficient
  • Excellent communication skills, both verbal and written
  • Good attention to detail, and able to solve problems

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