We’re looking for top talent to join our family of global Getters. Defined by passion, driven by quality and excellence, our innovative team is steering ground travel into the future — and having fun while we do it.
The Customer Experience Agent acts as a liaison between Gett, its drivers, clients and passengers. Customer Experience is key to the delivery of our service commitments and is vital in your approach towards your duties. You are an integral part of the 24/7 customer service, drivers support and dispatch service. The role is entirely customer facing. Another part of your responsibility is the key to growing the business and developing a reputation for service excellence, and acting like a role model in both action and attitude.
Working pattern details:
Duties and Responsibilities include:
Whilst this is a customer service role, 70% of contact is with drivers who require technical assistance. Effectively managing customer contacts across various channels of communication, including telephone, e-mail, chat, and social.
Gett is on a mission to organize all the best mobility providers in one platform, optimizing the entire experience for our B2B customers. It’s a 1.4 trillion market involving Drivers, Riders Suppliers and Businesses and a secured product platform and marketplace is crucial for successful operation.
We are a leading corporate solution for ground transportation services in the UK, Israel, and Russia. Founded in 2010 as a ride-hailing company, Gett has always been very strong in the corporate segment. Shortly after launching the app in 2010, Gett signed its first corporate customer. Since then, over 15,000 other corporations have joined the Gett service.
Here’s what you Gett: