Customer Service Agent

Date Posted: 14 days ago

Job Description


We’re on the hunt for a digitally-savvy Customer Service Agent to join our buzzing team on our mission to deliver ‘Great Places’, ‘Great Places’, Great Services’, and ‘Great Tomorrows’.

You’ll be a natural people-person with the skills to flick effortlessly between calls, emails and webchats, while maintaining exceptional experiences for our valued customers - whatever the channel.

As a top performing housing provider, no two days are the same for our busy team. We handle a massive variety of contacts - from helping customers with repairs and payments to tackling arrears and dealing with sensitive issues.

You don’t need previous experience of the housing sector - because you’ll learn loads on the job very quickly, but you will need that excellent telephone manner and the ease with technology you have.

You’ll be diligent, professional, and a fantastic ambassador for Futures Housing Group – because as far as our customers are concerned, you are Futures!

We treat each customer with consideration and respect and we don’t use scripts – instead we hold proper conversations to understand our customers’ needs.

You’ll be calm under pressure, resilient and respectful – even when faced with challenging situations.

That sounds like me. What can you offer?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, mileage, private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

It’s an exciting time of change at Futures Housing Group! We’ve just moved to a state-of-the-art, flexible new workspace so you’ll have both great people and a great environment around you.

We’ve recently signed up to Harry’s Pledge, a campaign to support people who are working but also looking after a friend or family member who needs extra help. This could be an elderly parent, a friend with mental health issues, or a parent carer who looks after a disabled child, to name a few. We know balancing work and caring is tough and that’s why we have an extra focus on supporting team members in this situation. To help, we organise regular virtual support groups, have an Employee Assistance Scheme with 24/7 counselling, and offer Flexible Working from day one, helping you to stay happy at work and at home.

This year we’ve been awarded the coveted Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date

Job Type: Full-time

Salary: £22,037.00 per year

Related Jobs

  • Work alongside the graphic, digital, and production teams, a 3D Motion Designer and with the wider creative studio, in realising opportunities to enhance our…

  • newTrainee Manager

    - Today

    Are you up for the challenge? Then this position is for you. A little retail experience never goes a miss but every day is a school day in the land of an…

  • Job types: contract; part-time; full-time. Typically, our Night Pack Assistants start work when the Store is closed to customers with the main purpose of…

  • Head of Manufacturing

    - 11 days ago

    Provide the highest standards of leadership and direction to the manufacturing teams. Act as a senior stakeholder and catalyst for the introduction of new…

  • Summary Role Mission To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by…

Job Detail

  • Job Id
  • Location
    Derby DE74
  • Company
  • Type
  • Employment Status
  • Positions
  • Career Level
  • Gender

Contact Futures Housing Group

Sponsored by connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Latest Job