newCommunity Engagement and User Experience Officer

Date Posted: 5 days ago
Salary: £29,704 - £30,992 a year

Job Description


£29,704 - £30,992

Reference number


Contract type


Working hours

Full Time

Does this role require a DBS check?


Date posted

19 Sep 2021, 11 p.m.

Application deadline

4 Oct 2021


We are looking for a Community Engagement & User Experience Officer to support the delivery of our Statutory Duty to provide Information, Advice & Guidance to adults, families, carers including the development and maintenance of Digital Media (Website and Social media Platforms).

We want you to promote a culture of co-production whereby user engagement and feedback is central to the design of service delivery.

About us

The Quality, Standards and Performance Unit was established in March 2018 following a senior management review of the Business Unit. The provision of quality services to the people of Buckinghamshire is central to what we do. The introduction of a new service area within CHASC enables us to focus on the areas of practice that make a direct and positive impact to the quality of people’s lives.

The new service area demonstrates the Council’s commitment to ensuring that quality assurance and safeguarding is at the heart of social care practice and that an on going culture of improvement and development provides us with a foundation for delivering excellence in Buckinghamshire.

About the role

To support the delivery of the Local Authority’s Statutory Duty to provide Information, Advice & Guidance to adults, families, carers including the development and maintenance of Digital Media (Website and Social media Platforms).

To promote a culture of co-production whereby user engagement and feedback is central to the design of service delivery.

  • Support the management and effectiveness of the Care Advice Buckinghamshire website, social media and other digital media channels.
  • Apply best practice for web design, to ensure that content is end user-focussed with high quality content and records.
  • Regularly review all information (including leaflets) to ensure they are up-to-date and relevant.
  • Regularly review the website to ensure it is accurate, up to date, accessible and effective.
  • Responsible for analysing web information using web based analytics tools such as Google Analytics and Social Media evaluation and reporting and preparing reports to update staff on usage statistics, and continuous monitoring and coverage of all sites
  • To educate and train colleagues on the importance of and use of social media.
  • Support the planning, development and improvements of the website, following an agreed Digital Strategy and to undertake research, evaluation and report writing, specific to requirements. Be aware of national, topical and internal developments and make recommendations to ensure the Care Advice Buckinghamshire website, Digital and Social Media strategies and policies are fit for purpose and up to date.

Please see the attached job summary for further information.

About you

We expect you to model the Adult Social Care values and behaviours and focus on:

  • Keeping our service users lived experiences at the heart of everything we do
  • Working collaboratively with and for our service users and families, acknowledging their contribution and building on their strengths
  • Remaining passionate about keeping our service users and well and making a positive difference every day
  • Making sure that everyone’s voice is heard, including our service users, families, our staff and partners, so that we work reflectively, openly and with integrity
  • Assuring the quality of practice and managing our performance to inform service improvement and development

Please see the job summary or further information.

Other information

Access to/use of a vehicle is an essential requirement.

Ability to travel to a number of diverse locations across the county within the working day.

Interviews will take place on 11th and 12th October 2021.

For further information on the post please contact Amy Castielli via email at

It is a legal requirement that anyone working in a Care Quality Commission-registered care home in England must have two Covid-19 vaccine doses unless they have a medical exemption. This legislation can be accessed in full via the following link: Making vaccination a condition of deployment in care homes: government response - GOV.UK ( The only permitted reason for not having the vaccination is by having a Medical Exemption, you would get this from your GP or Consultant. You are required to provide evidence of vaccination or medical exemption prior to starting work at the Council.

This post is exempt under the Rehabilitation of Offenders Act 1974. Due to the sensitive nature of the duties the post holder will be expected to undertake a criminal record check as part of the recruitment process.

You will be required to apply for a DBS at an enhanced level. Further information about the DSB Scheme can be found at

Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

  • a fair and inclusive culture
  • the chance to really make a difference to those around you
  • health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
  • a unified voice through our Employee Representative Group
  • ongoing support, and the opportunity to develop and progress in your career with us
  • opportunities to take part in fun activities such as fundraising and social events

About the Business Unit

The majority of Buckinghamshire residents will have contact with our services at some point in their lives. Whether it’s for information and advice, access to a dedicated service or through the work of our trading standards or environmental health teams, we aim to deliver to the highest standard possible.

This is a very exciting time to join our Adult Services and Health directorate, as we join together adult social care, public health, housing and regulatory services for the first time in Council history. Our Better Lives Strategy sets out our ambition to enable people to live independently for longer and reduce dependency on services - something we are keen to focus on over the next year. This new directorate gives us the opportunity to develop an integrated approach to services that will better support our residents. After all, our residents are at the heart of everything we do.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme and the opportunity to gain membership to Costco. We have discounted gym memberships, Travel discounts with Arriva and Chiltern Railways and much more.

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