newCall Handler

Date Posted: Today
Newport NP10 8FZ+1 location

Job Description

Do you have a passion for delivering fantastic customer service and enjoy working in an agile and fast-paced environment?!! Full training will be provided and there are amazing opportunities to progress within our growing organisation.

Shared Services Connected Ltd (SSCL) is looking to recruit variety of call handlers to join the resourcing team. You will be part of a customer hub where you'll take inbound calls from both hiring managers and candidates, which relate to a number of recruitment campaigns, covering both our government and police clients.

You will also work alongside specialist recruitment teams to handle more complex resourcing and recruitment casework queries!

Key Responsibilities:

  • Answer all incoming/outgoing calls in line with current service level agreements
  • Respond to all emails and internal service requests
  • Use the internal system to provide an accurate and timely response, or raise queries where applicable
  • Ensure that excellent customer service is provided on all calls
  • Support process and service improvements whether through suggestion or implementation

The skills we are looking for:

  • Customer service experience
  • Computer literacy
  • A positive attitude and desire to help customers
  • Ability to use own initiative
  • Enjoy being part of a team

It would be great if you did have:

  • Recruitment/resourcing/ contact centre experience
  • Flexibility required as shift patterns range from 0700 starts to 2000 finishes.

Loved reading about this job and want to know more about our company?

The company was established as a joint venture between the Cabinet Office and Sopra Steria Ltd, in 2013 as part of the Government’s Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York.

As a trading name of Shared Services Connected Ltd, SSCL has established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across government and public sector.

Our clients include a number of government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board.

Full time, Permanent

Location Newport

Security Clearance Level SC

Internal Recruiter Soraya

Salary £19,000 per annum

Benefits 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund

We embrace difference as a source of creativity, innovation and competitive advantage and welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application.

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