new111 Call Handler

Date Posted: 6 days ago
Salary: £28,000 a year

Job Description

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London Central & West Unscheduled Care Collaborative (LCW UCC).

Department: Integrated Urgent Care – NHS 111.

Role: 111 Call Handler

Location: St Charles Hospital, St Charles Centre for Health & Well-Being, Exmoor Street, London, W10 6DZ.

We can offer part or full-time hours:

  • Weekdays
  • Weekends
  • Evenings
  • Overnights

25 to 37.5 hours per week

Salary: up to £28,000 per annum, pro rata (inclusive of enhancements and retention premium)

What’s In It For You?

  • Enhanced Bank Holiday rates where applicable.
  • A wide variety of shifts available 24/7.
  • 25 days’ annual leave in addition to 8 bank holidays increasing with length of service.
  • Cycle-To-Work Scheme.
  • NHS Pension Scheme.
  • Employee Assistance Programme
  • NHS Discount Scheme
  • Eye Care Vouchers
  • Comprehensive training and induction programme

This is an exciting opportunity to join one of London's most successful and innovative 111/Integrated Urgent Care Providers (IUC) with a 27-year long history. At LCW you will become part of a highly skilled and dynamic team based in the heart of West London, next to the World-famous Portobello Road Street Market and home to one of the UK’s most diverse communities. We are committed to staff development and you will be presented with the opportunity to train and develop across the 111/IUC Service – should you wish.

What Do We Stand For?

London Central & West Unscheduled Care Collaborative is a values-based employer. The values that underpin our commitment to patient safety are the same we commit to ensuring employee wellbeing. This is at the forefront of everything we do:

Patient Centred High Quality Transparent | Innovative | Collaborative | Value For Money

Staff that embody these values will support us to continue to deliver the best care to our patients. Our values are underpinned by the NHS Constitution

Who Are You?

We are looking for applicants who are able to demonstrate in their application form and at interview: previous experience working and communicating with the public with a strong emphasis on customer service. The role will require you to remain calm in the face of great pressure, communicate with, and build rapport with people from a variety of backgrounds. You will possess a professional and thorough approach to work, and you will be expected to build upon your personal development and enhance your problem-solving skills. You must be committed to the role, able to work unsocial hours and flexible to meet service/rota needs. You will receive internal training to enable you to be fully equipped and empowered to totally perform this role.

What You Need To Do Next?

All applicants for posts at LCW are required to fill out job application on NHS Jobs, please proceed with the application form. Please note that shortlisting and interviews will take place throughout the time the vacancy is live. Shortlisted applicants will be invited to take part in one of our Online Assessment Centres. Please note that the next Assessment Centre will be an online one, we will confirm the date of this with shortlisted candidates soon.

Successful candidates must be able to commit to our 6 week induction programme.

Please note that in the event of you being successful at the Online Assessment Centre, the recruitment team will confirm when the next CM1 Training will start. The 3 weeks of training will be classroom-based, taking place at Martin House, UB2 4RP or St Charles Hospital, London, W10 6DZ. You will also need to pass training before your employment is confirmed.

Thank you for your interest in applying for the position of111 Call Handler at LCW UCC.

As part of our recruitment process we believe it is important to outline the demands of this role. It is an incredibly rewarding role that allows you to really make a difference to our patients lives. However, the role can be very demanding, where you will be dealing with a wide variety of patients and some very emotional situations. Candidates are required to have the skills to deal with these situations in a compassionate way.We appreciate that not all candidates will be suited to dealing with these demands and feel it is important to outline this at the beginning of our process to make best use of your time and ours. If you believe you have the skill set to apply for this post we very much look forward to receiving your application. We will reserve the right to close this vacancy early in the event of receiving enough applications.

From the following list of Assessment Centres and Training Dates, please indicate on your personal statement, the dates you are able to attend taking into consideration any notice periods or annual leave you may have.

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