Payroll Team Leader

Date Posted: 30+ days ago
Newcastle upon Tyne NE12 8BU

Job Description

Payroll Team Leader

Are you a strong people manager with proven experience leading a team? If so we have a great opportunity for someone to join our Payroll team on a permanent basis.

As a Payroll Team Leader, you will be responsible for coordinating and transacting a variety of admin processes, as well as responding to email queries, support to resolve escalations and assisting payroll and contact centre colleagues.

If you have an understanding or a background in Payroll then that would be ideal but not essential! If you are confident that you can take your hand to anything an successful lead and develop a team then we would love to hear from you!

What you will be doing:

  • Manage small teams through daily huddles and support, regular 1-2-1's and training
  • To ensure that agreed processes/standards/timescales/Quality Requirements are adhered to
  • To empower, lead and develop the team and encourage communication
  • Be responsible as main contact point and support customers/colleagues to resolve internal/external and raised queries
  • Input into sharing of project experience across BPO and suggest update to BPO methods
  • Input into / implement BPO standard methodologies / initiatives (such as Six Sigma, Security, Business Continuity etc) within own area

What you will bring:

  • Previous experience as a Team Leader
  • Knowledge or experience of Payroll Process’
  • Ability to influence behavior of colleagues and clients
  • Ability to identify areas of weakness and recommend improvements
  • Ability to manage a budget (FTEs, overtime)
  • Ability to set and achieve performance targets

It would be great if you had:

  • CIPP qualified or equivalent
  • Previous experience of Team Leadership or experience in Accounting and finance environment
  • Expert understanding of relevant systems e.g. Oracle

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Full-time Permanent
Location Newcastle
Security Clearance Level SC
Internal Recruiter Amelia
Salary £22,500 per annum
Benefits 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about our company?

The company was established as a joint venture between the Cabinet Office and Sopra Steria Ltd, in 2013 as part of the Government’s Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York.

As a trading name of Shared Services Connected Ltd, SSCL has established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across government and public sector.

Our clients include a number of government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board.

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