neweCommerce Merchandiser

Date Posted: 4 days ago

Job Description

No Relocation Assistance Offered
# 114420 - Surrey, England, United Kingdom

Location: Guildford, UK

Salary Grade: 11/13

Reporting to: eCommerce Team Leader

Why Work For Colgate Palmolive

  • The learning & development opportunities:
    You will refine your commercial mind-set and continue to learn new skills working closely with a cross-functional team giving you exposure to all local market departments.
  • The challenge & variety: You will operate in a fast paced operational environment, directly impacting the day-to-day performance of the business, with personal accountability for your business.
  • The global experience: You will have the opportunity to work with global brands, participate in global strategies with potential to develop your career internationally.
  • The Colgate Values: Caring, global teamwork and continuous improvement are integral to how we operate every day

Job Purpose

The eCommerce Merchandiser is responsible for the implementation of best-in-class content and monitoring our digital shelf performance across different retailer websites. The role will use a range of tools to understand the effectiveness of Price, Promotion, Distribution, Visibility, Content, Ratings & Reviews, and Availability on our overall eCommerce business and where the opportunities to accelerate growth lie.

This role is fundamental in helping Colgate “Unlock the Full Online Growth Opportunity”. You will support the eCommerce Team Leader and Customer Development Managers to ensure Colgate delivers flawless execution of our commercial plans by:

  • Enhancing the quality and speed of insight generation by standardising, automating and connecting multiple data sources to enable better decision making and action planning
  • Strengthening Category / Brand / Customer performance online through the continuous assessment of all our digital shelf investments and support the development of new plans.
  • Sharing eCommerce expertise within the commercial team and seeking opportunities to develop and coach others across the Customer Development organisation.

Main Responsibilities

  • Implement content with eCommerce partners to deliver a superior consumer experience and help drive search visibility and conversion of Colgate’s products online
  • Use Colgate’s Digital Asset Management (DAM) tools to help manage and maintain digital assets
  • Become a Subject Matter Expert on internal and external analytics tools (e.g. Profitero, Bradquad, Similarweb, Stackline, and other retailer-specific tools); be the voice of the online shopper to continuously improve our brand presence
  • Monitor our brands on eCommerce platforms to ensure plans are executed in line with agreements and at Colgate’s standard
  • Utilise eAudit tools (e.g. BrandQuad) to evaluate Colgate’s 6P + A performance across different retailer websites and create immediate action plans to optimise performance
  • Evaluate the effectiveness and return on investment of eCommerce activities
  • Evaluate the impact of new content loaded to the different eCommerce partners and provide recommendations for future improvements
  • Conduct periodic online audits to ensure Colgate products are available/accessible for shoppers to purchase across partner websites
  • Provide analysis from retailer sales data which provide recommendations to improve the effectiveness of Colgate’s eCommerce plans
  • Use web traffic and search behaviour tools (e.g. SimilarWeb) to identify changes in the eCommerce landscape and opportunities for Colate to improve its overall strategy for eCommerce
  • Monitor key competitor activity using publicly available information
  • Support the eCommerce Team Leader and Customer Development Managers in evaluating and prospecting potential new eCommerce customers based on capability and innovation
  • Support the development and implementation of the eCommerce Vision
  • Conduct quarterly reviews with key stakeholders on how we are tracking against defined eCommerce objectives.

Key Competencies

  • Analytical thinking & decision making
  • Teamwork & Collaboration
  • Self-awareness/Personal Impact
  • Strategy & Vision
  • Influence & Negotiation
  • Business & Global Perspective

Personal Attributes

  • Educated to degree level
  • Commercial acumen and knowledge of how analytics impact business decisions
  • Entrepreneurial and curious
  • Digitally savvy, some web design knowledge is a plus
  • Strong communication, stakeholder engagement and proven project management skills
  • Advanced analytical, numerate and logical reasoning skills, the ability to compile and present data with high attention to detail
  • Ability to face the customer, attend meetings, build relationships and create a partnership
  • Ideally Marketing experience, however not essential
  • A confident individual who is able to lead, coach and work effectively in a cross functional team.

Key Challenges

  • Balancing the need to manage the everyday priorities of online execution and business performance analytics with the focus on strengthening analytical capability of the organisation in the medium/long term
  • Connecting multiple data sets together in such a way that enriches on-going insight generation
  • Determining the business requirements to help close gaps
  • Managing multiple priorities and expectations of different teams in the development of our online businesses
  • Making solutions and tools ‘user friendly’ to motivate teams to use them on a frequent basis
  • Raising the profile of ecommerce analytics and inspiring an analytical ‘mind-set’ across every function and every business process, every day

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet.

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit To learn more about Tom’s of Maine please visit

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.

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