Home Based Contact Centre Team Leader Opportunities

Date Posted: Posted30+ days ago
United Kingdom•Remote

Job Description

Permanent Various





What you will be doing...

Here at Jet2holidays, we’re all about delivering a VIP service for our customers each and every time. Despite the unprecedented challenges over the last 18 months, our Home-Based Contact Centre colleagues have worked tirelessly to be there for our customers and deliver our industry recognised customer service, whatever the situation.

As we look forward, we have some fantastic opportunities to join us as a Home-Based Contact Centre Team Leader and be part of delivering our world class customer service as we take our customers on their well-deserved Jet2holiday.

We are looking for individuals who share our passion for going above and beyond for our customers. You will lead, motivate, and develop your team of Advisors to deliver a VIP service across our multichannel platforms, coaching them to deliver our Brand Values and to enhance the customer experience at every opportunity.

Ensuring our customers receive a high standard of service at all times is key within this role and you will motivate your team to deliver performance targets across Sales and Service calls. With a focus on getting it right, you will ensure quality and performance monitoring is carried out regularly and customer feedback is collated and utilised effectively.

We are constantly seeking ways of improving our colleagues and customers experience. You will always be looking for opportunities for us to be more efficient and productive, working innovatively to find solutions that will benefit both and will build strong collaborative working relationships with internal partners and stakeholders.

Our Team Leader opportunities are available on a Full Time (40 hours per week) or Part Time (20 hours or 30 hours per week) contract basis. These positions are Home Based and as such you will have to meet our Home Working requirements for your workspace and broadband speed and be based in the UK.

The successful candidates will be Ambassadors for our brand. You will have demonstrable skills to motivate and inspire your team to deliver great results. Passionate about delivering a VIP experience to our customers, colleagues, and partners, you will have recent and relevant experience of leading and coaching teams in a fast paced, customer focused Contact Centre environment, ideally within an in-house & remote working setting. You will be confident in using a range of management information tools and capable of drawing meaningful insights from these sources to drive performance improvement and determine coaching. Strong communication and influencing skills are key, along with excellent attention to detail.

Please demonstrate the value you have delivered in your role and your coaching and leadership aptitude within your application.

In return, we offer an excellent salary and benefits package with fantastic opportunities for progression.

This is a great opportunity to be part of an exciting forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!



Careers With Us

Call Centre

Careers Dept

Travel Call Centre

Careers Team

Team Leaders

Business Area



Call Centre Sales

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