newCustomer Resolutions Officer

Date Posted: 6 days ago
Salary: £35,000 a year
London W4

Job Description

Customer Resolutions Officer offered for a 12 month FTC

Customer satisfaction is fundamental in everything we do at SBHA and we are now looking for someone to join our Customer Experience Team to demonstrate our customer focus.

As our Customer Resolution Officer, your aim will be to investigate and resolve complaints, working with customers and colleagues to achieve a positive outcome. You’ll need to be empathetic, analytical and a real problem solver.

You will undertake root cause analysis to ensure learning is used to drive service improvement whilst identifying emerging complaint themes and following recommendations through to implementation.If you are passionate about customer service, have excellent organisational skills and a strong belief in SBHA’s values we would love to hear from you.

Most of all you will care. You will care that our residents have a good home, that if we have made a mistake we are putting it right, and that your service supports and influences all our services.

If you feel that this could be the role for you then please upload your CV and complete our short online application form, giving examples of how your skills and experience meet the job requirements.

In return we promise you:
Competitive salary of circa £35,000

25 days annual leave , rising with service (plus discressionary 3 days at Christmas)

A contributory pension scheme

Flexible working

Simply Health cash plan and a choice of flexible benefits

Exciting opportunities for learning and career development

Working for an award-winning housing association

An engaging working environment

A great office location in the heart of leafy Chiswick, close to local shops and amenities

Excellent access to all TFL networks, 2 minutes walk from Turnham Green Station

Complimentary Well-Being initiatives

Job Type: Contract

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Job Detail

  • Job Id
    081068598af81b3f
  • Location
    London W4
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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