Looking to enhance your career in all things contact centre and CX technology client management, our client, a global award winning multilingual BPO provider, is looking to hire a German speaking account manager with an operational delivery focus.
Our client has global focus and presence ability to offer scalable solutions whilst having the ability to agile and innovative for client delivery. You would be a key individual to help the end client reduce customer effort, enable contact centre employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve.
You would be working on end client account based in Germany working with cross-functional operational support teams while leading the daily delivery of world-class service to the end clients. You will be the trusted advisor to the clients, you will have oversight of the managed technical operations, building and maintaining client relationships and ensure client satisfaction.
The role is remote based and can be located in Germany, UK, Netherlands, Poland or Bulgaria
Experience & Skills Required